Here's how you could approach this problem.
Think about the conservation of energy. The man starts atop of the bridge with only potential energy. At the bottom of his drop, when the cord is fully stretched, he will end up with only elastic energy.
All the change in potential energy will now be stored in the bungee cord. Assuming that the stretch in the bungee cord is equal to
Since you know the length of the bungee cord to be equal to 20 m, you can write
At the bottom of the fall, you have
The elastic energy depends on the stretch of the bungee, which is
As a result, you'll have
Thus, the total distance of the fall will be equal to
The maximum force will be exerted when the cord is at maximum stretch
The maximum velocity during the fall will occur just before the bungee cord starts to stretch, i.e. after 20 m of free fall. Use the equation
Solve the above equation to get the time of free fall
Now use the equation